Combining a cloud-based third party system like Twilio with an open-source driven web application on a Drupal platform is just another example of how cool technology is getting. Tumblewire built a fully integrated call-in availability web application for IATSE 873′s film and television industry technicians using Twilio and a custom Drupal-powered crewing application.
Adding orders online:
The create order module Tumblewire has developed for IATSE uses:
How does Twilio work?
Twilio, technically, has been designed like a telephonic browser which can interact with your underlying web-based application. The logic stays securely on your servers, and Twilio manages the audio and key press interaction with the caller.
There are lots of metrics available, such as high level traffic overviews and detailed call logs:
Extending the experience:
Traditional LAN-based phone in systems either must be slave or master to web data, putting one of the two out of sync, and forcing continuous updates as well as redundant maintenance. With a live web database for membership and a cloud-driven telephony solution, given that both are driven by the same web architecture (in Tumblewire’s case Drupal / MySQL / php application hosted on a scalable VPS) the integration ends up working very well.
- Ensure the team you select has a proven track record designing and implementing web applications and integrating with cloud-based telephony service providers like Twilio
- If your system will be feeding data to or from an existing database, such as a LAN-based MS Access system, make sure they have experience designing efficient data feeds with integrated integrity verification
- Make sure they can deliver on mobile
- Choose the right size of firm: too big and you’ll be buried by expensive process; too small and reliability becomes a serious issue.
Contact Tumblewire and get a proven design team with clientele ranging from start-ups to multinationals. Let us know what you are trying to accomplish and we’ll provide you with a quote and timing for your consideration.